We respect and value your privacy. The purpose of this policy is to provide you with a comprehensive description of our practices in the collection, use, and disclosure of your personal information in connection with your use of our website(s), microsite(s), mobile website(s), and mobile applications (“Sites”) and information we collect from you or third parties through any other means to provide our services or perform other business activities (“Services”). In this policy, the terms “Crown City Motors,” “company,” ”us,” “we,” and “our” refer to Crown City Motors, its subsidiaries, and affiliates. By using the Sites and/or Services, you agree to the terms of this privacy policy.
We collect information that personally identifies, relates to, describes, or is capable of being associated with you (“Personal Information”), including:
We collect this information from the following sources:
We may ask you to provide us with Personal Information when you communicate with us (online or offline), purchase a vehicle from us, apply for a loan or credit, purchase a vehicle service contract from us, participate in consumer surveys, sweepstakes or contests, and at other times. You are not required to provide us your Personal Information; however, if you choose not to provide the requested information, you may not be able to use some or all of the features of the Sites or Services, or we may not be able to fulfill your requested interaction.
We may collect Personal Information from third-party data sources such as data brokerages, insurance companies, consumer reporting agencies, marketing/advertising agencies, analytics firms, telecommunications providers, and government agencies.
If you choose to access, visit, or use any third party service(s), that may be integrated with or linked to Crown City Motors’ website, we may receive personal information about you and your computer or other devices made available to those Services, including information about your contacts on those services. Your decision to use third party services in connection with Crown City Motors is voluntary. Crown City Motors does not operate the third party services or links and is not responsible for the privacy protection or content outside of the Crown City Motors website. Any Personal Information obtained by Crown City Motors from these third party service(s) will be governed by this privacy policy.
We use personal information you supply to provide you with information or Services you have requested. We may also use the information to communicate with you about our current products and services, our new features, products, or services, or to improve the services that we offer by tailoring them to your needs. We may also use this information to respond to governmental or other legal requests and we may otherwise share the information with our affiliates for any of these purposes.
We may also use the information we collect about you, your computer, or other device for any lawful business purpose, including without limitation, to help diagnose problems with our servers, to gather broad demographic information, analyze trends, track users’ movements around the website, and to otherwise administer the website, including to increase and enhance the security of our Sites.
We and our service providers use analytics to analyze traffic to this website in order to help us better understand our customers’ and visitors’ experience. We may also use local device storage and tracking technologies, including cookies, to customize, evaluate, and improve our services.
This Cookie Policy describes how Crown City Motors uses cookies and similar technologies to provide, customize, evaluate, improve and protect our customers and the services we provide to you.
Cookies. A cookie is a small piece of text shared on your website browser when you visit a site or use an application. We use cookies for the following purposes:
You may opt-out of interest-based advertising in general by visiting the Digital Advertising Alliance’s or Network Advertising Initiative’s websites. We are not responsible for the completeness, effectiveness, or accuracy of any third party opt-out options or programs.
We May Update this Policy. When we make changes, we’ll update the “Effective Date” at the bottom of this Policy and post it on our website. We encourage you to check back periodically to review this Policy for any changes since your last visit.
We may share information about you, your computer, or other device, with our parent, subsidiaries, and affiliates. We may also share your information with unaffiliated parties so that we may conduct our business, and so we, or the unaffiliated parties, may offer you products and services. There are also times when you may provide information about yourself to us in areas that may be managed or participated in by third parties. In such cases, the information may be used by us and such third parties, each pursuant to its own policies. While we may seek to require such third parties to follow appropriate privacy policies and will not authorize them to use this information except for the express purpose for which it is provided, we are not responsible for any actions or policies of third parties.
We may, disclose certain information to government agencies, consumer-reporting agencies, and other outside parties as permitted or required by the Federal Privacy Act and other applicable laws, for example, to cooperate with governmental, law enforcement, or other investigation(s) or legal proceedings. We reserve the right to use, sell, transfer, and share data about our users for any lawful business purpose.
Your information may be transferred to and maintained on servers and databases located outside of your State, province or other governmental jurisdiction where the privacy laws may by different and may not be as protective as your jurisdiction. We may transfer your information to and from any state, province or other governmental jurisdiction, and process it in the United States or elsewhere. We may transfer any information we have about you in connection with a change in corporate control, including but not limited to a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Crown City Motors or as part of a corporate reorganization or stock sale. Your consent to this privacy policy followed by your submission of such information represents your agreement to any such transfer.
Crown City Motors uses reasonable security standards to secure your information. Because no data transmission is completely secure, and no system of physical or electronic security is impenetrable, however, we cannot guarantee the security of the information you send to us or the security of our servers, networks or databases.
Our website is intended for users who are 16 years or older. We do not knowingly collect information from children under 16 years old. If you are a parent or legal guardian and think your child under 16 has given us information, you can call us at (626) 248-7567 or email us at ray@crowncitymotors.com. If we learn that we have collected the information of a child under 16, we will delete such information from our records.
The majority of information that Crown City Motors, our affiliates, and our subsidiaries collect, process, or disclose is in connection with you obtaining financing (for example, a loan or credit from Crown City Motors, Bridgecrest, or its affiliates) (“Financial Information”). Our collection, processing, use, and disclosure of Financial Information is done pursuant to the Gramm-Leach-Bliley Act, California Financial Information Privacy Act, and other applicable financial protection laws.
In limited circumstances, California residents may have the following additional rights over non-financial information that is collected, used, and shared pursuant to Crown City Motors’ Privacy Policy. The non-financial information we collect from you may include personal identifiers, geolocation data, and internet or network activity data that are is not collected or used for the purpose of offering or providing financial services. We use this information to analyze site traffic, optimize site performance, improve our services, and identify new products and services of interest to our users. We may also use this information to provide certain services to you, including allowing you to make an appointment at our dealership, view trade-in information, or otherwise use our services and explore our site.
California residents may have the following rights over non-financial information:
As a California resident, you have the right to request more information about how we treat your non-financial personal information including:
To submit a request to exercise your right to request more information, you may contact us by phone at (626) 248-7567
For non-financial information, you also may have the right to request access to your personal information.
To submit a request to exercise your right to request access to your information, you may contact us by phone at (626) 248-7567
For non-financial information, you may have the right to request that we delete your personal information.
To submit a request to exercise your right have your non-financial information deleted, you may contact us by phone at (626) 248-7567
To submit a request to exercise rights over your non-financial information, you may contact us by phone at (626) 248-7567
For all requests, please clearly state that the request is related to “Your California Privacy Rights” and provide your name, street address, city, state, zip code, and an e-mail address or phone number where you may be contacted.
You can always opt-out or unsubscribe from marketing emails by contacting us at (626) 248-7567.
Before we can respond to your request, we first must verify your identity using your personal information. If we are not able to verify your request, we will contact you for more information. If we are unable to verify your identity after a good faith attempt, we may deny the request and, if so, will explain the basis for the denial.
You may designate someone to submit requests and act on your behalf (an “Authorized Agent”). To do so, you must provide us with written permission to allow your Authorized Agent to act on your behalf and, where appropriate, accept information about you. Either way, you and/or your Authorized Agent must provide sufficient information to us that would allow us to verify your identity.
As set out in our Cookie Policy, we use cookies to collect information about your internet activity to help us provide you with relevant advertisements, incentives or offers. Some web browsers or smartphones have the ability set “Do Not Track” requests to block user activity from being tracked across web pages or devices. Our website does not recognize “Do Not Track” signals.
Crown City Motors does not sell non-financial information. However, we may share non-financial information with our third party business partners and service providers to give you a better user experience and for our own marketing purposes. We may also share it with third parties for their direct marketing purposes. To opt-out of any sharing of your Personal Information with third parties for their direct marketing purposes, please contact us at (626) 248-7567 or email us at ray@crowncitymotors.com.
We will not unlawfully discriminate against you for exercising any of these rights.
Crown City Motors detests the practice of human trafficking and slavery and supports the efforts to eradicate it. Because Crown City Motors is in the business of selling and financing used motor vehicles, Crown City Motors’ vehicle supply chain consists of motor vehicle dealerships, motor vehicle auction facilities and consumers who purchased the vehicles from the manufacturer. Crown City Motors checks the vehicle titles and works with reputable vendors. Crown City Motors also purchases replacement parts from manufacturers and suppliers to recondition the vehicles that it sells.
Crown City Motors obtains most of its replacement parts from the O’Reilly Auto Parts. O’Reilly represents that it sources its raw materials and other inputs with reputable companies that maintain high standards, and requires its suppliers, when signing a purchase order or contract, to certify that the supplier conducts business pursuant to the laws that prohibit slavery and human trafficking.
Because of the limited nature of Crown City Motors’ vehicle supply chain, its efforts to check titles and work with reputable vendors, and reliance on O’Reilly, Crown City Motors believes that it takes reasonable steps to verify the origin of the vehicles, and that its vehicle supply chain is free of products that are tainted by human trafficking and slavery.
This Notice is reviewed and updated annually to ensure it accurately captures our practices and procedures. The effective date is identified below. If we make material changes to this Notice, we will use reasonable means to inform you and, where necessary, obtain your consent.
If you have questions or concerns regarding this Notice, please contact us at (626) 248-7567 or email us at ray@crowncitymotors.com.
If you suspect that someone has had unauthorized access to your account with us or access to your personally identifiable information, you should report this crime to your local law enforcement agency and to the Federal Trade Commission (FTC). To speak with a trained FTC telephone counselor, call toll-free 1-877-IDTheft ( 1-877-438-4338 ). Or, to enter information about your complaint into a secure FTC online database, visit https://identitytheft.gov/. The site also provides links to consumer education materials.
These practices and policies are subject to change, but we will communicate any material changes to you. The practices and policies in this disclosure replace all previous privacy notices or statements of Crown City Motors.
Crown City Motors, 30 S. Berkeley Avenue, Pasadena, CA 91107 or ray@crowncitymotors.com. Make sure to include enough information so that we can help you, such as your name, contact information, and the specific website mobile site, application, and/or other service you are contacting us about.
If you don’t agree to the terms contained in this privacy policy, you must immediately exit the website.
Effective Date: May 2, 2024
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